Privacy Policy

BrajBazaar.com

Operated by Keli Kunj Vrindavan

Effective Date: June 1, 2026

1. Introduction

Welcome to BrajBazaar.com ("Website", "Platform", "we", "our", or "us"), a multi-vendor e-commerce marketplace operated by Keli Kunj Vrindavan. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use BrajBazaar.com, including our website, mobile applications, services, products, and related features.

By accessing or using BrajBazaar.com, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you create an account, place an order, become a vendor, or communicate with us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Profile Information
• GST Number (for vendors where applicable)
• PAN Number (for vendor verification where required)
• Bank Account Details (for vendor payouts)

B. Transaction Information

• Order history
• Payment information
• Refund and return requests
• Purchase preferences

C. Technical Information

• IP Address
• Browser type and version
• Device information
• Operating system
• Login information
• Website usage data
• Cookies and similar technologies

D. Vendor Information

For sellers registering on BrajBazaar.com, we may collect:

• Business Name
• Business Registration Documents
• Identity Verification Documents
• GST Registration Details
• Bank Account Information
• Product Listings and Business Information

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Process orders and payments
• Facilitate transactions between customers and vendors
• Deliver products and services
• Provide customer support
• Manage returns, refunds, and disputes
• Verify vendor identities
• Improve website functionality and user experience
• Prevent fraud, abuse, and unauthorized activities
• Send order updates and service notifications
• Comply with legal and regulatory obligations
• Conduct analytics and business operations

4. Marketplace and Vendor Data Sharing

As a multi-vendor marketplace, BrajBazaar.com facilitates transactions between customers and independent vendors.

When you place an order:

• Relevant customer information may be shared with the respective vendor to fulfill the order.
• Vendors receive only the information necessary for order processing and delivery.
• Vendors are contractually required to protect customer information and use it solely for order fulfillment purposes.

BrajBazaar.com is not responsible for privacy practices adopted independently by third-party vendors beyond the scope of marketplace transactions.

5. Payment Information

Payments may be processed through third-party payment gateways and banking partners.

BrajBazaar.com does not store complete credit card, debit card, UPI PIN, net banking passwords, or other sensitive payment credentials on its servers.

Payment processing is governed by the privacy policies and security standards of the respective payment service providers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Improve performance
• Enhance shopping experience
• Prevent fraudulent activities

You may disable cookies through your browser settings; however, certain website functions may not operate properly.

7. Communications

We may contact you via:

• Email
• SMS
• WhatsApp
• Phone Calls
• Push Notifications

For purposes including:

• Order confirmations
• Shipping updates
• Customer support
• Security notifications
• Promotional offers and newsletters

You may opt out of promotional communications at any time.

8. Data Security

We implement commercially reasonable security measures to protect your information, including:

• Secure server infrastructure
• SSL encryption
• Access controls
• Regular monitoring and security practices

While we strive to protect your data, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

After the retention period, information may be deleted, anonymized, or securely archived.

10. Your Rights

Subject to applicable laws, users may have the right to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal data
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be submitted through our contact details provided below.

11. Children's Privacy

BrajBazaar.com is not intended for children under the age of 18 years without parental or guardian supervision.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Third-Party Services

Our platform may contain links to third-party websites, services, payment gateways, logistics providers, and social media platforms.

We are not responsible for the privacy practices, policies, or content of third-party services.

Users are encouraged to review the privacy policies of such third parties.

13. Legal Compliance and Disclosure

We may disclose information when required:

• By law
• By court order
• By government authorities
• For investigation of fraud or unlawful activities
• To protect the rights, property, or safety of BrajBazaar.com, vendors, customers, or the public

14. Vendor Responsibilities

All vendors operating on BrajBazaar.com agree to:

• Comply with applicable privacy laws
• Protect customer information
• Use customer data solely for order fulfillment and customer support
• Not sell, rent, or misuse customer information

Violation of these obligations may result in suspension or termination of vendor accounts.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective upon publication on BrajBazaar.com.

Users are encouraged to review this Privacy Policy periodically.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of BrajBazaar.com shall be subject to the exclusive jurisdiction of the courts of Mathura, Uttar Pradesh, India.

17. Contact Information

BrajBazaar.com
Operated by Keli Kunj Vrindavan

Address:
Keli Kunj Vrindavan,
Vrindavan, District Mathura,
Uttar Pradesh, India

Email: support@brajbazaar.com
Website: www.brajbazaar.com

For privacy-related concerns, requests, or complaints, please contact us at the above email address.

By using BrajBazaar.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.