Welcome to BrajBazaar.com ("Website", "Platform", "BrajBazaar", "we", "our", or "us"), a multi-vendor e-commerce marketplace operated by Keli Kunj Vrindavan.
By accessing, browsing, registering, purchasing, selling, or using any services available on BrajBazaar.com, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use the Platform.
2. Definitions
Platform means BrajBazaar.com and all related mobile applications, websites, and services.
Operator means Keli Kunj Vrindavan, owner and administrator of BrajBazaar.com.
User means any visitor, customer, vendor, seller, buyer, or person using the Platform.
Vendor/Seller means any individual, business, trust, organization, artisan, manufacturer, or merchant listing products or services on the Platform.
Customer/Buyer means any person purchasing products or services through the Platform.
Products include physical goods, digital products, religious items, books, handicrafts, puja materials, spiritual products, and other lawful merchandise listed on the Platform.
3. Eligibility
Users must:
Be at least 18 years of age.
Have the legal capacity to enter into binding agreements.
Provide accurate and complete information during registration.
Comply with all applicable laws and regulations.
The Platform reserves the right to suspend or terminate accounts that provide false information.
4. Nature of Marketplace Services
BrajBazaar.com operates solely as an online marketplace connecting buyers and independent sellers.
The Platform:
Does not manufacture products.
Does not own most listed products.
Does not guarantee product quality, merchantability, suitability, or fitness for a particular purpose.
Facilitates listing, marketing, payment processing, and order management services.
The sale contract is formed directly between the Buyer and the Vendor.
5. Vendor Registration and Responsibilities
Vendors must:
Provide valid identification and business details.
Ensure all information submitted is accurate.
Maintain updated contact information.
Comply with applicable Indian laws, including GST requirements where applicable.
Ensure products listed are genuine and lawful.
Vendors shall not list:
Counterfeit products.
Illegal items.
Prohibited or regulated goods.
Offensive, obscene, or unlawful content.
Products violating intellectual property rights.
The Platform may remove any listing without prior notice.
6. Product Listings
Vendors are solely responsible for:
Product descriptions.
Pricing.
Specifications.
Images.
Inventory levels.
Warranty information.
While BrajBazaar strives for accuracy, errors may occur. The Platform reserves the right to correct errors and cancel affected orders.
7. Orders and Acceptance
All orders placed through the Platform are subject to acceptance.
BrajBazaar reserves the right to:
Reject orders.
Cancel suspicious transactions.
Limit quantities purchased.
Request additional verification.
Order confirmation does not guarantee acceptance.
8. Pricing and Payments
All prices are displayed in Indian Rupees (INR) unless otherwise stated.
Payments may be processed through:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other approved payment gateways
Users agree to provide accurate payment information.
The Platform is not liable for payment gateway failures, banking interruptions, or transaction delays.
9. Shipping and Delivery
Delivery timelines are estimates only.
Actual delivery may vary due to:
Courier delays
Weather conditions
Natural disasters
Government restrictions
Vendor processing delays
Risk in products passes to the customer upon delivery.
10. Returns, Refunds and Replacements
Return and refund eligibility shall be governed by the specific return policy applicable to the product and seller.
Refunds may be denied where:
Products are damaged by the customer.
Products are used or altered.
Return conditions are not met.
Approved refunds shall be processed through the original payment method.
11. Spiritual, Religious and Devotional Products
Many products available on BrajBazaar.com may relate to religious, devotional, spiritual, or traditional practices.
The Platform makes no guarantee regarding:
Religious outcomes.
Spiritual benefits.
Ritual effectiveness.
Personal experiences resulting from use of such products.
Any spiritual descriptions are provided for informational and traditional purposes only.
12. User Conduct
Users shall not:
Violate any law.
Commit fraud.
Upload harmful software.
Interfere with Platform operations.
Misrepresent identity.
Abuse other users.
Post false reviews.
Violations may result in immediate suspension.
13. Intellectual Property
All Platform content including:
Logos
Website design
Graphics
Text
Databases
Software
Trademarks
are owned by or licensed to Keli Kunj Vrindavan and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
14. Vendor Intellectual Property
Vendors represent and warrant that:
They own necessary rights to listed content.
Their listings do not infringe third-party rights.
The Platform reserves the right to remove infringing content upon notice.
15. Reviews and User Content
Users may submit:
Reviews
Ratings
Comments
Questions
By submitting content, users grant BrajBazaar a non-exclusive, royalty-free, perpetual, worldwide license to use, display, publish, and distribute such content.
The Platform may remove content at its discretion.
16. Account Suspension and Termination
BrajBazaar may suspend or terminate accounts without notice where:
Fraud is suspected.
Terms are violated.
Illegal activities are detected.
Regulatory requirements necessitate action.
Termination does not affect accrued rights and obligations.
17. Disclaimer of Warranties
The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, BrajBazaar disclaims all warranties, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Continuous availability
Error-free operation
18. Limitation of Liability
To the maximum extent permitted by law:
Keli Kunj Vrindavan, BrajBazaar.com, its trustees, officers, employees, affiliates, and representatives shall not be liable for:
Indirect damages
Consequential damages
Loss of profits
Business interruption
Data loss
Vendor misconduct
Product defects
The total liability of the Platform shall not exceed the amount paid by the user for the relevant transaction.
19. Indemnification
Users agree to indemnify and hold harmless BrajBazaar.com and Keli Kunj Vrindavan from claims, losses, liabilities, damages, costs, and expenses arising from:
Violation of these Terms.
Breach of law.
Infringement of rights.
Misuse of the Platform.
20. Privacy
Use of the Platform is also governed by the Privacy Policy published on BrajBazaar.com.
By using the Platform, users consent to the collection and processing of information as described therein.
21. Force Majeure
The Platform shall not be liable for delays or failures caused by events beyond reasonable control, including:
Natural disasters
Floods
Fire
Pandemic events
Government actions
Internet outages
Labor disputes
22. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject exclusively to the courts of Mathura, Uttar Pradesh, India.
23. Dispute Resolution
Before initiating legal proceedings, parties agree to attempt amicable resolution through written communication.
If unresolved within 30 days, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The seat of arbitration shall be Mathura, Uttar Pradesh.
24. Changes to Terms
BrajBazaar reserves the right to modify these Terms at any time.
Updated Terms shall become effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of revised Terms.
25. Contact Information
BrajBazaar.com Operated by Keli Kunj Vrindavan
Address: Vrindavan, District Mathura, Uttar Pradesh, India
