TERMS AND CONDITIONS

BrajBazaar.com

Operated by Keli Kunj Vrindavan

Last Updated: June 2026

1. Introduction

Welcome to BrajBazaar.com ("Website", "Platform", "BrajBazaar", "we", "our", or "us"), a multi-vendor e-commerce marketplace operated by Keli Kunj Vrindavan.

By accessing, browsing, registering, purchasing, selling, or using any services available on BrajBazaar.com, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use the Platform.

2. Definitions

Platform means BrajBazaar.com and all related mobile applications, websites, and services.

Operator means Keli Kunj Vrindavan, owner and administrator of BrajBazaar.com.

User means any visitor, customer, vendor, seller, buyer, or person using the Platform.

Vendor/Seller means any individual, business, trust, organization, artisan, manufacturer, or merchant listing products or services on the Platform.

Customer/Buyer means any person purchasing products or services through the Platform.

Products include physical goods, digital products, religious items, books, handicrafts, puja materials, spiritual products, and other lawful merchandise listed on the Platform.

3. Eligibility

Users must:

• Be at least 18 years of age.
• Have the legal capacity to enter into binding agreements.
• Provide accurate and complete information during registration.
• Comply with all applicable laws and regulations.

The Platform reserves the right to suspend or terminate accounts that provide false information.

4. Nature of Marketplace Services

BrajBazaar.com operates solely as an online marketplace connecting buyers and independent sellers.

The Platform:

• Does not manufacture products.
• Does not own most listed products.
• Does not guarantee product quality, merchantability, suitability, or fitness for a particular purpose.
• Facilitates listing, marketing, payment processing, and order management services.

The sale contract is formed directly between the Buyer and the Vendor.

5. Vendor Registration and Responsibilities

Vendors must:

• Provide valid identification and business details.
• Ensure all information submitted is accurate.
• Maintain updated contact information.
• Comply with applicable Indian laws, including GST requirements where applicable.
• Ensure products listed are genuine and lawful.

Vendors shall not list:

• Counterfeit products.
• Illegal items.
• Prohibited or regulated goods.
• Offensive, obscene, or unlawful content.
• Products violating intellectual property rights.

The Platform may remove any listing without prior notice.

6. Product Listings

Vendors are solely responsible for:

• Product descriptions.
• Pricing.
• Specifications.
• Images.
• Inventory levels.
• Warranty information.

While BrajBazaar strives for accuracy, errors may occur. The Platform reserves the right to correct errors and cancel affected orders.

7. Orders and Acceptance

All orders placed through the Platform are subject to acceptance.

BrajBazaar reserves the right to:

• Reject orders.
• Cancel suspicious transactions.
• Limit quantities purchased.
• Request additional verification.

Order confirmation does not guarantee acceptance.

8. Pricing and Payments

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Payments may be processed through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other approved payment gateways

Users agree to provide accurate payment information.

The Platform is not liable for payment gateway failures, banking interruptions, or transaction delays.

9. Shipping and Delivery

Delivery timelines are estimates only.

Actual delivery may vary due to:

• Courier delays
• Weather conditions
• Natural disasters
• Government restrictions
• Vendor processing delays

Risk in products passes to the customer upon delivery.

10. Returns, Refunds and Replacements

Return and refund eligibility shall be governed by the specific return policy applicable to the product and seller.

Refunds may be denied where:

• Products are damaged by the customer.
• Products are used or altered.
• Return conditions are not met.

Approved refunds shall be processed through the original payment method.

11. Spiritual, Religious and Devotional Products

Many products available on BrajBazaar.com may relate to religious, devotional, spiritual, or traditional practices.

The Platform makes no guarantee regarding:

• Religious outcomes.
• Spiritual benefits.
• Ritual effectiveness.
• Personal experiences resulting from use of such products.

Any spiritual descriptions are provided for informational and traditional purposes only.

12. User Conduct

Users shall not:

• Violate any law.
• Commit fraud.
• Upload harmful software.
• Interfere with Platform operations.
• Misrepresent identity.
• Abuse other users.
• Post false reviews.

Violations may result in immediate suspension.

13. Intellectual Property

All Platform content including:

• Logos
• Website design
• Graphics
• Text
• Databases
• Software
• Trademarks

are owned by or licensed to Keli Kunj Vrindavan and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.

14. Vendor Intellectual Property

Vendors represent and warrant that:

• They own necessary rights to listed content.
• Their listings do not infringe third-party rights.

The Platform reserves the right to remove infringing content upon notice.

15. Reviews and User Content

Users may submit:

• Reviews
• Ratings
• Comments
• Questions

By submitting content, users grant BrajBazaar a non-exclusive, royalty-free, perpetual, worldwide license to use, display, publish, and distribute such content.

The Platform may remove content at its discretion.

16. Account Suspension and Termination

BrajBazaar may suspend or terminate accounts without notice where:

• Fraud is suspected.
• Terms are violated.
• Illegal activities are detected.
• Regulatory requirements necessitate action.

Termination does not affect accrued rights and obligations.

17. Disclaimer of Warranties

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, BrajBazaar disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Error-free operation

18. Limitation of Liability

To the maximum extent permitted by law:

Keli Kunj Vrindavan, BrajBazaar.com, its trustees, officers, employees, affiliates, and representatives shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Business interruption
• Data loss
• Vendor misconduct
• Product defects

The total liability of the Platform shall not exceed the amount paid by the user for the relevant transaction.

19. Indemnification

Users agree to indemnify and hold harmless BrajBazaar.com and Keli Kunj Vrindavan from claims, losses, liabilities, damages, costs, and expenses arising from:

• Violation of these Terms.
• Breach of law.
• Infringement of rights.
• Misuse of the Platform.

20. Privacy

Use of the Platform is also governed by the Privacy Policy published on BrajBazaar.com.

By using the Platform, users consent to the collection and processing of information as described therein.

21. Force Majeure

The Platform shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Fire
• Pandemic events
• Government actions
• Internet outages
• Labor disputes

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject exclusively to the courts of Mathura, Uttar Pradesh, India.

23. Dispute Resolution

Before initiating legal proceedings, parties agree to attempt amicable resolution through written communication.

If unresolved within 30 days, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat of arbitration shall be Mathura, Uttar Pradesh.

24. Changes to Terms

BrajBazaar reserves the right to modify these Terms at any time.

Updated Terms shall become effective immediately upon publication on the Platform.

Continued use of the Platform constitutes acceptance of revised Terms.

25. Contact Information

BrajBazaar.com
Operated by Keli Kunj Vrindavan

Address: Vrindavan, District Mathura, Uttar Pradesh, India

Email: support@brajbazaar.com

Website: www.brajbazaar.com

By using BrajBazaar.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.